Shipping policy

Shipping Policy for ShopMyHome

Welcome to ShopMyHome. We are committed to providing a reliable, transparent, and seamless shipping experience for all our customers. Below is our official Shipping Policy, designed to help you understand how and when your items will be delivered.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In the event of high order volume, processing times may be slightly extended. If this occurs, we will notify you promptly.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and package weight.

Within Kenya

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days (where available)

International Shipping

  • Standard International: 7–14 business days

  • Express International: 3–7 business days

Delivery times are estimates and may vary due to external factors such as customs delays, courier issues, or unforeseen circumstances.

3. Order Tracking

  • Once your order is shipped, you will receive an email or SMS with a tracking number.

  • Tracking updates may take up to 24 hours to reflect on the courier’s system.

4. Shipping Carriers

We partner with trusted national and international carriers including:

  • DHL

  • G4S

  • FedEx

  • Local motorcycle couriers (for same-day deliveries in select areas)

  • Whales Fargo
  • Pickup Mtaani

5. Delivery Issues

Delayed Deliveries

If your order is delayed, please contact us and we will assist in tracking your package.

Lost or Damaged Packages

ShopMyHome is not liable for packages lost or damaged in transit. However, we will work with the courier to resolve the issue where possible.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If incorrect information results in delays or returned packages, additional shipping charges may apply.

7. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and vary by country.

8. In-Store Pickup (If Available)

We offer free in-store pickup for select items. Customers will be notified when their order is ready for collection.

9. Contact Us

For any shipping-related questions or concerns, please reach out to our support team:

 

Pay on Delivery (POD) Shipping Policy – ShopMyHome

At ShopMyHome, we offer a convenient Pay on Delivery (POD) option for customers who prefer to complete payment once their order arrives. Please read the terms below to understand how our POD service works.

1. Availability of Pay on Delivery

  • Pay on Delivery is available within select locations in Kenya, specifically within Nairobi CBD, Westlands, Kabete and Its environs

  • Eligibility will be shown during checkout based on your delivery address.

2. Order Confirmation

  • All Pay on Delivery orders require phone number verification.

  • Our team or courier will contact you to confirm delivery details before dispatching the order.

3. Delivery Time

  • Standard delivery timelines apply:

    • Nairobi & major towns: 1–2 business days

    • Other areas: 2–4 business days

4. Payment Methods at Delivery

You may complete the payment using:

  • M-Pesa (preferred) and Bank Transfers

  • Cash (in select areas only, for security reasons)

The courier will provide a payment confirmation before releasing the package.

5. Inspection Policy

  • For eligible items, customers may inspect the package exterior to confirm the correct product was delivered.

  • Full unboxing or testing before payment may not be allowed to maintain courier efficiency.

  • If any issue arises after payment, you may request assistance through our returns or support channels.

6. Cancellation & Failed Delivery

  • Orders not confirmed via phone may be automatically canceled.

  • If the courier attempts delivery but the customer is unreachable or declines the order, a re-delivery fee may apply on the next attempt.

7. Fraud & Misuse

To protect our store and customers:

  • Repeated refusal of Pay on Delivery orders may lead to restriction of POD privileges.

  • Suspicious or incomplete information may result in order cancellation.

8. Contact for Support

For any questions regarding Pay on Delivery orders, please contact us:

 

Thank you for shopping with ShopMyHome—Your trusted home and lifestyle store.