Terms of Service

Terms of Service

Last Updated: November 2025

Welcome to ShopMyHome. By accessing or using our website, services, or making a purchase, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Eligibility

To use our services or make purchases, you must:

  • Be at least 18 years old, or have consent from a legal guardian.

  • Provide accurate and complete information during account creation or checkout.

3. Products & Descriptions

We strive to ensure product descriptions, images, prices, and availability are accurate. However:

  • Slight variations in color or design may occur.

  • We reserve the right to correct any errors or update information at any time without prior notice.

4. Orders & Payments

  • All orders are subject to acceptance and availability.

  • We may cancel or refuse any order for reasons including stock limitations, errors, or suspicious activity.

  • Payment methods include M-Pesa, card payments, bank transfers, and Pay on Delivery (in eligible areas).

5. Shipping & Delivery

  • Delivery timelines provided are estimates and not guarantees.

  • ShopMyHome is not responsible for delays due to courier issues, weather, customs, or unforeseen events.

  • Customers are responsible for providing accurate shipping details.

6. Pay on Delivery Policy

For Pay on Delivery (POD) orders:

  • Payment must be completed before the courier hands over the package.

  • Failure to answer delivery calls or repeated order cancellations may result in a ban from using POD.

7. Returns, Refunds & Exchanges

  • Eligible items may be returned within the specified return window as outlined in our Return Policy.

  • Products must be unused, undamaged, and in their original packaging.

  • Refunds are issued after we receive and inspect the returned item.

8. User Accounts

  • You are responsible for maintaining the confidentiality of your login details.

  • Any suspicious activity must be reported to us immediately.

  • ShopMyHome reserves the right to suspend or terminate accounts found violating our policies.

9. Prohibited Activities

Users may not:

  • Engage in fraudulent activities or false claims.

  • Attempt to hack, disrupt, or misuse our website.

  • Use content from our platform without permission.

10. Intellectual Property

All logos, branding, text, images, and content on this website are the property of ShopMyHome. Unauthorized use, copying, or distribution is prohibited.

11. Limitation of Liability

ShopMyHome is not liable for:

  • Indirect or incidental damages arising from the use or inability to use the website.

  • Losses resulting from delayed shipments, inaccuracies, or third-party courier services.

Your use of the site is at your own risk.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect once posted on this page.

13. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

Thank you for choosing ShopMyHome. Your trust and satisfaction are our priority.